Gregg Patterson
Tribal Magic!
Staying BUZZED, Productive and Happy in Clubdom, Until You're Old and Geeky!
The Managerial Engine is fueled with Big Happy.  Managers who are happy in their work, their career and their family have The BUZZ and those with The BUZZ do good “long time-big time” at home and in the club.  This presentation will discuss the principles of Big Happy, will outline “real world” stress management tactics, will identify tactics for creating a “love fest” with the board and will show how to create a “Nowness Now” focus at the club and in the home.
The "Big Time-Long Time" Staff Happy Toolbox 
“Staff Happy” is the key to success in the hospitality business.  Staff who are “Big Time-Long Time Happy”---whose lives have been enlarged and enriched by the work experience---join, stay, perform and trumpet the virtues of the workplace experience.  Every manager’s toolbox needs to be filled with “Big Time-Long Time” Staff Happy Tools---tactics they can use to keep the employee team Big Time Happy for a Long, Long Time.This seminar will address tactics managers can use to create a “Big Time-Long Time” Staff Happy work environment.  

   Tom Olson
Club Benchmarking
Efficiency vs. Member Experience
The debate that rages in every (literally) club’s finance committee and Boardroom is Efficiency vs. Member Experience. There are two basic perspectives volunteer member leaders bring to the table. One is “let’s make this place great”, the other is “let’s manage (even cut) expenses – we don’t want the club to become too expensive.” A classic tension of opposites. The key to managing the tension of opposites, is to understand the fundamental club business and financial model.

The average club member’s life cycle is twenty years. Over that time, the consequences of those annual decisions simply pile up. The cumulative result of consistently leaning towards either “keep costs low” or “make this club great” have a profound impact on the outcome. Viewed at a specific point in time, the differences between leading (Green Bucket) and lagging (Red Bucket) clubs seems significant, but when viewed over the twenty-year life cycle, the compounding effect of marginal annual decisions becomes clear. This session will focus on how incremental annual differences in operating and capital dues are magnified over time by the power of compounding. As a leader, the GM should understand the power of compounding and the significant impact it will have on the future of every club - for better or worse. 


     
 
 

 

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