Fall Chapter Meeting
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2019 Fall Meeting
  November 3rd - 4th
Oklahoma City Golf & Country Club

Meeting Agenda Accommodations Registration
We are pleased to announce our keynote speaker, John Formica ("Ex-Disney Guy") for the 2019 Fall Meeting. As his nickname indicates, John is a former Disney executive with decades of experience focusing on member service and customer experience.  This program is designed for you to bring every member of your staff!  John's program will impact ALL departments at EVERY level.
Have you ever wondered how the Disney Company continues to produce a dynamic model on business excellence, teamwork, quality, and customer experience? Imagine if your club could do the same.  It is not just about providing service.  It's all about creating a memorable "Member Experience." Learn Disney success strategies to attract more members, build brand loyalty for life and transform your club into a Disney-like culture. 

John Formica ("Ex-Disney Guy")
John Formica is a leading authority on tourism, hospitality and service industries. During his 10 years at the Walt Disney World Resort in Orlando, Florida, John managed their top luxury resort properties and implemented "Disney's" philosophy on creating a superior customer experience and people management to lead his teams. Today, John is "America's Customer Experience Coach" and has been featured on the NBC Morning Show, FOX, numerous business magazines and Radio as he shares his 25 plus years of hospitality and service industry experiences and success strategies to empower leaders, teams and audiences.  More on John Formica...

Bring Your Entire Staff to Develop a Service-Minded Culture as a Team!

Bonus "Wow Factor":

  • 5 attendees to receive John's book, "Making the Customer Experience Magical Now!"
  • 1 attendee to receive the Disney Experience Audio Transformation Business Training Kit
  • Unlimited access to the "Ex-Disney Guy" via email for 12 months
  • All participants will receive John's "Magical Minute" e-newsletter
Tier 1 Sponsor:
Oklahoma-Kansas CMAA  I  1415 S. Voss, Ste. 110 #397, Houston TX 77057  I  214-871-9800  I  www.okcmaa.org
Fall Chapter Meeting
11/3/2019 12:00 AM, 11/4/2019 12:00 AM
Oklahoma City Golf & Country Club