|
Member Home
Contact Us
Logout
Home
About Us
Contact Us
Member Club List
Chapter Board
CMAA National
Membership
Join CMAA
Chapter Transfer
New Members
Resources
Calendar
Upcoming Events
CMAA Calendar
Directory
Careers
Post a Job Opening
Fall Chapter Meeting
Day
Week
Month
Year
List
Search
Back
Prev Event
Fall Chapter Meeting
Next Event
2019 Fall Meeting
November 3rd - 4th
Oklahoma City Golf & Country Club
Meeting Agenda
Accommodations
Registration
We are pleased to announce our keynote speaker, John Formica ("Ex-Disney Guy") for the 2019 Fall Meeting. As his nickname indicates, John is a former Disney executive with decades of experience focusing on member service and customer experience.
This program is designed for you to bring every member of your staff! John's program will impact ALL departments at EVERY level.
Have you ever wondered how the Disney Company continues to produce a dynamic model on business excellence, teamwork, quality, and customer experience? Imagine if your club could do the same. It is not just about providing service. It's all about creating a memorable "Member Experience." Learn Disney success strategies to attract more members, build brand loyalty for life and transform your club into a Disney-like culture.
John Formica ("Ex-Disney Guy")
John Formica is a leading authority on tourism, hospitality and service industries.
During his 10 years at the Walt Disney World Resort in Orlando, Florida, John managed their top luxury resort properties and implemented "Disney's" philosophy on creating a superior customer experience and people management to lead his teams. Today, John is "
America's Customer Experience Coach
" and has been featured on the NBC Morning Show, FOX, numerous business magazines and Radio as he shares his 25 plus years of hospitality and service industry experiences and success strategies to empower leaders, teams and audiences.
More on John Formica...
Bring Your Entire Staff to Develop a Service-Minded Culture as a Team!
Bonus "Wow Factor":
5 attendees to receive John's book, "Making the Customer Experience Magical Now!"
1 attendee to receive the Disney Experience Audio Transformation Business Training Kit
Unlimited access to the "Ex-Disney Guy" via email for 12 months
All participants will receive John's "Magical Minute" e-newsletter
Tier 1 Sponsor:
Oklahoma-Kansas CMAA I 1415 S. Voss, Ste. 110 #397, Houston TX 77057 I 214-871-9800 I www.okcmaa.org
Fall Chapter Meeting
11/3/2019 12:00 AM, 11/4/2019 12:00 AM
Oklahoma City Golf & Country Club
Outlook (VCS Format)
iCal (ICS Format)